Q: How many teaspoons of Vimergy Wild Blueberry powder is equivalent to one cup of fresh wild blueberries?
A: One teaspoon of Vimergy Wild Blueberry powder is equivalent to approximately half a cup (1/2 cup) of berries. Two teaspoons of Vimergy Wild Blueberry powder will be about 1 cup of berries.

Q: Do you provide coupon codes or discounts?
A: Some of our products are discounted when you buy more than a certain number in one order. We want to try and help as many people as possible, so we keep our prices as low as we can. Our margins are very low due to the extortionate shipping costs from the US plus customs fees. We have chosen to keep our prices as low as possible rather than increase them to afford gimmicks like coupon codes, rewards etc.

Q: Where are you located?
A: Our warehouse is located Sydney and our office is in Perth.

Q: Can I pick up my order to avoid shipping costs?
A: Unfortunately, our warehouse in Sydney does not allow orders to be picked up. We do not keep any stock at our office in Perth.

Q: I forgot to order some things in my recent order. Can I add some products to my order?
A: If your order has not shipped yet, please contact us to see if you can add more items to your order. Generally, if this is possible we ask you to make another order, we refund the shipping cost and combine the two orders in our shipping system.

Q: How soon will my order be shipped after making a purchase?
A: Orders received before 7am AEST will usually be dispatched that day if it is a working day. Orders made after this time will be dispatched on the next working day.

Q: How long will my order take to ship to me?
A: This depends on your location and the shipping method you have selected. This tool from Australia Post will give you an idea of shipping times within Australia. Use postcode 2164 as the “From” location.

Q: My order hasn’t arrived. Where is it?
A: Use the tracking link you received when your order was shipped and select “detailed tracking” at the bottom. Alternately, use Australia Post tracking and enter the tracking code. This should give you an idea of where your parcel is. If your parcel has not arrived in the expected timeframe, please contact us so we can follow up with the warehouse and/or Australia Post.

Q: How can I manage my delivery? Australia Post never leaves my parcel!
A: Make sure you sign up for an Australia Post MyPost Deliveries account and use the same email address that you use when making orders with Flower of Life. Because your email address is sent to Australia Post with package tracking details, Australia Post will automatically send you information about your order and allow you to select safe drop or redirection, etc. Requesting Australia Post do something on the order instructions generally does not work.

Q: My order has arrived and Australia Post has damaged/smashed something. What do I do?
A: Please contact us with a photo of the damaged product(s) and we will replace it free of charge.

Q: My order has arrived and some products have already expired / will expire soon!
A: Please note that most of our products are sourced from the United States where the convention for dates is for the month to be written first. For example, an expiry date in September 2018 could be written 09/03/18.

Q: I’m shopping from New Zealand. Are your prices in AUD or NZD?
A: Our prices are in Australian dollars (AUD). However, we don’t charge GST on orders to New Zealand. Once you put your shipping country in, the prices will drop by 10% because we don’t charge people in New Zealand 10% GST. The website will remember the country you selected and then show the prices without GST from then on.

Q: I’m shopping from New Zealand. Do I have to pay duties or GST to receive my order in NZ?
A: If you make an order equivalent to NZD $400 or more including the shipping cost, NZ Customs will seek to make you pay 15% NZ GST on your order, plus their processing fees. There are no customs duties payable on our products. This tool from NZ customs is useful to calculate this.

Q: Can you get a particular product I need?
A: If it’s a new product from one of our existing suppliers, yes we can get it if there is sufficient demand. For other products, please contact us. We are constantly adding new products, so chances are it is already on our radar and we have something happening in the background.

Q: Where can I get information about practitioner support?
A: We are not qualified health practitioners so are unable to advise on which supplements are best for you nor specify dosages. There is an independent website https://healingambassadors.com/ that provides a list of practitioners who have expressed a commitment to following Anthony’s teachings. Although Medical Medium is not responsible for the site or the list of practitioners, you may want to take a look and see if it offers the help you are looking for. We are unaware of waiting list times for each practitioner, so please contact another practitioner if needed.