product questions

Q: Where can I find information on stock availability?
A: For details on stock availablility, see our stock availablility page.

Q: How many teaspoons of Vimergy Wild Blueberry powder is equivalent to one cup of fresh wild blueberries?
A: One teaspoon of Vimergy Wild Blueberry powder is equivalent to approximately half a cup (1/2 cup) of berries. Two teaspoons of Vimergy Wild Blueberry powder will be about 1 cup of berries.

Q: What is the equivalent of 1 teaspoon of Barleygrass Juice Powder when taking the capsules?
A: One teaspoon of the powder is 4g. 8 capsules is 4.2g. So 7-8 capsules is good for 1 teaspoon.

Q: Do you sell Vimergy Melatonin?
A: No. Melatonin is prescription only in Australia and New Zealand.

Q: My order has arrived and some products have already expired / will expire soon!
A: Please note that most of our products are sourced from the United States where the convention for dates is for the month to be written first. For example, an expiry date in September 2020 could be written 09/03/20.

Q: I’m shopping from New Zealand. Are your prices in AUD or NZD?
A: Our prices are in Australian dollars (AUD). However, we don’t currently charge GST on orders to New Zealand. Once you put your shipping country in, the prices will drop by 10% because we don’t charge people in New Zealand 10% Australian GST. The website will remember the country you selected and then show the prices without GST from then on.

Q: I’m shopping from New Zealand. Do I have to pay duties or GST to receive my order in NZ?
A: No, because your order is shipped locally from Auckland.

Q: Can you get a particular product I need?
A: If it’s a new product from one of our existing suppliers, yes we can get it if there is sufficient demand. For other products, please contact us. We are always looking to add new products, so chances are it is already on our radar and we have something happening in the background.

orders / pricing questions

Q: Do you provide coupon codes or discounts?
A: Some of our products are discounted when you buy more than a certain number in one order. We want to try and help as many people as possible, so we keep our prices as low as we can. We have chosen to keep our prices as low as possible rather than increase them to afford gimmicks like coupon codes, rewards etc.

Q: Do you offer buy now, pay later services like AfterPay or ZipPay?
A: No we don’t. These services charge very high merchant fees and we would need to increase our prices to offer it, which we don’t want to do.

Q: Why are orders limited to $1000 to Australia?
A: To ensure your parcel isn’t held up by Australian Customs. Customs will require full documentation for orders over $1000 and will charge 4% import duty on imports over $1000.

Q: I forgot to order some things in my recent order. Can I add some products to my order?
A: If your order has not shipped yet, please contact us to see if you can add more items to your order. Generally, if this is possible we ask you to make another order, and we either provide you free shipping coupon or we refund the shipping cost and we then combine the two orders in our shipping system.

shipping questions

For details on shipping, see our shipping page.

Q: Why can’t I ship to an Australian PO Box?
Q: Unfortunately, DHL Express is unable to deliver to PO Boxes.

Q: My order hasn’t arrived. Where is it?
A: Use the tracking link you received when your order was shipped. This should give you an idea of where your parcel is. If your parcel has not arrived in the expected timeframe, please contact us so we can follow up with the warehouse or the shipping company.

Q: My order has arrived and there are items missing or damaged. What do I do?
A: Please contact us and in the case of damaged products please provide a photo and we will replace them free of charge.

practitioner support

Q: Where can I get information about practitioner support?
A: We are not qualified health practitioners so are unable to advise on which supplements are best for you nor specify dosages. There is an independent website https://healingambassadors.com/ that provides a list of practitioners who have expressed a commitment to following Anthony’s teachings. Although Medical Medium is not responsible for the site or the list of practitioners, you may want to take a look and see if it offers the help you are looking for. We are unaware of waiting list times for each practitioner, so please contact another practitioner if needed.